Line UK Internet Ltd

Acceptable User Policy PDF Print E-mail


This Acceptable Use Policy (AUP) is intended to help protect Line UK Internet customers, and the Internet community, from the inappropriate use of the Internet. A customer's use of Line UK Internet service constitutes acceptance of this AUP.


Line UK Internet reserves the right to revise and update this AUP from time to time.

Line UK Internet expects customers to co-operate with the company's TCS/Abuse department when requested to assist in their investigations. This AUP is divided into two sections:

Section 1. Violations and Descriptions of Appropriate Use
Section 2. Reporting to Line UK Internet's TCS/Abuse department

Section 1. Violations and Descriptions of Acceptable Use


- General Violations
- Network Disruptions
- E-mail
- Facilitating A Violation Of This AUP
- News
- Web
- Excessive Bandwidth or Disk Utilisation

General Violations

Our AUP prohibits the following:

Adding, removing, or modifying identifying network header information ("spoofing") in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous re-mailers and nicknames does not constitute impersonation. Using deliberately misleading headers ("munging" headers) in news postings in order to avoid spam e-mail address collectors is allowed provided appropriate contact information is contained in the body of the posting.

Privacy Violations
Attempts, whether successful or unsuccessful, to gain access to any electronic systems, networks or data, without proper consent, are prohibited.

Threats of bodily harm or destruction of property are prohibited.

Threatening or harassing activity is prohibited.

Illegal Use
The use of any Line UK Internet service for illegal purposes is prohibited.

The resale of any Line UK Internet service without proper authorisation from Line UK Internet Ltd is prohibited.

Copyright Infringement
All material published must be owned by the publisher or the appropriate releases must have been obtained prior to publishing. Line UK Internet Internet will co-operate with all agencies attempting to assert their rights in these matters.

Network Disruptions and Network-unfriendly Activity
Any activities, which adversely affect the ability of other people or systems to use Line UK Internet services or the Internet, are prohibited. This includes "denial of service" (DoS) attacks against another network host or individual user.
Interference with, or disruption of, use of the network by others, network services or network equipment is prohibited.

It is the customer's responsibility to ensure that their network is configured in a secure manner. A customer may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A customer may not permit their network, through action or inaction, to be configured in such a way that it gives a third party the capability to use their network in an illegal or inappropriate manner.

Line UK Internet Internet does not tolerate, endorse or participate in e-mail spamming. Sending unsolicited commercial e-mail is prohibited. We cannot authorise bulk e-mailing although we do recognise that in some instances this is a valid and useful form of marketing for both senders and recipients.

Using a Line UK Internet e-mail or Web site address to collect responses from unsolicited commercial e-mail is prohibited.
Sending large volumes of unsolicited e-mail, whether or not that e-mail is commercial in nature is prohibited. All solicited e-mail should have been confirmed through the use of a double opt-in list (i.e. the recipient must confirm their wish to receive that particular e-mail twice).

Activities that have the effect of facilitating unsolicited commercial e-mail, or large volumes of unsolicited e-mail, whether or not that e-mail is commercial in nature, are prohibited. Users operating mail servers must ensure that they are not open relays
Anonymous bulk e-mailings are not permitted and we will terminate the accounts of any customers who attempt to do this. This may happen without notice.

If we receive any complaints from recipients or other third parties, or any mailing causes technical problems on our systems, we may take further action to stop this happening again. This may involve the termination of any accounts the sender has and may occur without notice.

In the event that we are alerted to anyone sending bulk e-mails, we will generally attempt to make contact with the senders to discuss appropriate actions.

We recommend that anybody undertaking this kind of activity has a data protection statement on their Web site explaining how the company fulfills their obligations in terms of the Data Protection Act.

Senders must give recipients the ability to easily contact the sender and remove themselves from their mailing list.
Senders must be sure that recipients are aware that they are listed on the sender's e-mailing list and that they themselves provided their information or authorised a third party to do so on their behalf.

Senders must make every effort to ensure that the information they are sending is of interest to the recipient and matches the reason given for the collection of the e-mail address in the first place (e.g. e-mail collected from people interested in Hair should not be sent e-mail relating to Cosmetic Products, no matter how likely it may seem that they will be interested in the same topic).

In the event of any problems being caused by this type of activity, we will make every effort to ensure that the problem is resolved as quickly as possible. This includes full co-operation with any relevant authorities.

Facilitating A Violation Of This AUP
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, or the AUP of any other Internet Service Provider, which includes, but is not limited to, the facilitation of the means to spam.

Line UK Internet customers should use their best judgment when posting to any newsgroup. Many groups have charters, published guidelines, FAQs, or 'community standards' describing what is and is not considered appropriate. Usenet can be a valuable resource if used properly. The continued posting of off-topic articles is prohibited. Commercial advertisements are off-topic in most newsgroups, especially non-commercial regional groups. The presence of such articles in a group is not indicative of the group's intended use. Please familiarise yourself with basic USENET netiquette before posting to a newsgroup.

Newsgroup spamming: Spam is, first and foremost, a numerical metric-posting of substantively similar articles to multiple newsgroups. This form of spam is sometimes referred to as "excessive multi-posting" (EMP). Line UK Internet considers 'multi-posting' to 10 or more groups within a two-week period to be excessive.

Using a Line UK Internet Web site address or Line UK Internet hosted Web account for the purpose of distributing illegal material is prohibited. Line UK Internet will co-operate with authorities to remedy breaches of this policy.

Using a Line UK Internet Web site address or Line UK Internet hosted Web account to collect responses from unsolicited commercial e-mail is also prohibited.

Excessive bandwidth or disk utilisation
Line UK Internet account descriptions specify current limits on bandwidth and disk utilisation. Where limits are not specifically defined the judgement of the Line UK Internet Internet Technical Support team shall be used to define those limits. The use of bandwidth or disk space in excess of those limits is not permitted. Customer is prohibited from using their web site as a file backup or repository. The customer is expected to exercise good house keeping with regards to the maintenance of their account. The total number of bytes transferred to or from an account's Web and FTP space determines bandwidth utilisation. The total number of bytes required to store an account's Web, FTP and Mail data determines disk utilisation.

Line UK Internet expressly forbids the use of the customer's web space for the purpose of providing an FTP file download or upload service. Line UK customer's web space is provided for the sole purpose of storing customer's web site only. This does not bar the customer form having a linked document download facility, as long as the document forms a legitimate part of the web site such as a report linked to the site's contents. The use of the service to destribute large files such as MP3 music files or multi-media files is strictly prohibited.

If Line UK Internet and/or its partner providers at their sole discretion determines that customer is abusing the service or that excessive bandwidth or disk space utilisation is adversely affecting or is in danger of adversely affecting the service or other users, Line UK Internet and/or it's provider partners may take immediate action. Such action might include suspending the service provided to the offending customer.


Security Scans

You may not attempt to scan, probe, penetrate or test the vulnerability of our network, systems or servers, or to breach our security or authentication measures, whether by passive or intrusive measures or techniques, without our express and prior written consent.


Section 2. Reporting to Line UK Internet's TCS/Abuse department
Line UK Internet customers who wish to report 'spam' from another Line UK Internet source should send copies of the e-mail they received along with full header information.

Other suspicious activity such as port scans or attempts to penetrate network resources and virus distribution.

Copyright infringement
Line UK Internet may take any one or more of the following actions in response to complaints:
- Issue warnings: written or verbal
- Suspend the customer's account
- Terminate the customer's account
- Invoice the customer for administrative costs and/or reactivation charges

What information should be submitted?
1. The IP address used to commit the alleged violation
2. The date and time of the alleged violation, including the time zone or offset from GMT
3. Evidence of the alleged violation

Copies of e-mail with full header information provide all the required information, as do syslog files and firewall logs. Other situations will require different methods.



Line UK Internet requests that anyone who believes that there is a violation of this AUP should direct the information to the AUP Abuse Staff at this address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


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